Contact Us

Young friendly female helpdesk operator
For questions relating to placement of orders, product availability, packaging options, distributor information and claims contact:

Customer Service Center

Owens Cornning Thermafiber, Inc.
3711 Mill Street
Wabash, Indiana 46992

Main Customer Service
Phone: (888) 834-2371 (U.S. & Canada)
Fax: 800-294-7076

Northeast and Southeast NA Rep: Direct (260) 569-8234
Midwest and North Central NA Rep: Direct (260) 274-0373
Northwest and Southwest NA Rep: Direct (260) 569-8235
South Central NA Rep: Direct (260) 569-8231
International Rep: Direct (260) 569-8232

Technical Service


For questions relating to product specification, installation inquiries, and assemblies, code questions, LEED® credit information, and health and safety of product (MSDS) contact:

Direct: (260) 569-0801

Thermafiber Insolutions:

Thermafiber Insolutions® offers industry-leading technical and engineering assistance to architects, specifiers, and contractors. For questions relating to firstopping systems, including perimeter fire containment system (PFC), system/product recommendations, CAD drawings, and engineering judgments, contact:

Direct: (888) 834-2371

Credit / Accounts Receivable Department:

For questions relating to credit and invoice payment, contact:
Direct: (260) 569-8227

Outside Sales

For questions relating to pricing, setting up new customers, product information and technical assistance, click on the region on the map for contact information.